Refund policy

RETURN AND REFUND POLICY

At OrangeKat Studio, we strive to ensure you are completely satisfied with your purchase. If you are not satisfied with your purchase, you may return it under the following conditions:

Return Window: 30 days from the date of receipt.

Return Conditions:

- Items must be unused and in their original packaging.

- Personalized and custom products are final sale and cannot be returned or exchanged.

Return Process:

1. Contact our customer service team at support@orangekatstudio.com to initiate a return.

2. Fill out the return form provided by our customer service team.

3. Ship the item back to the address provided.

Return Shipping Costs:

- Customers are responsible for return shipping costs unless the item arrived damaged or defective.

Refunds:

-  Refunds will be issued to the original payment method within 7 business days of receiving the returned item.

 

Exchanges:

- We do not process exchanges.